Refund policy

Thank you for shopping at Heritage in May. Every piece in our collection is custom-printed to order with the utmost care, meaning each print is made individually just for you. For this reason, we cannot accept returns, exchanges, or refunds for a change of mind or buyer's remorse.

However, your satisfaction and the safe arrival of your art are our top priorities. If your print arrives damaged during transit—such as being bent, creased, or torn—or if you receive a defective or incorrect item, we will happily arrange a 100% free replacement or a full refund. To initiate a claim, please contact us at heritageinmay@gmail.com within 14 days of delivery with your order number and clear photos of the item and its packaging. Once verified, we will immediately process your new shipment or issue a full refund to your original payment method within 5 to 7 business days.